David Healy

TreviPay

Vice President, Client Customer Experience

David Healy is Vice President, Client Customer Experience, where he leads initiatives focused on improving customer outcomes, operational performance and service delivery. With more than 20 years of experience across customer experience, contact center operations and business transformation, he helps organizations align people, processes and technology to drive efficiency, strengthen customer relationships and support long-term growth.

Featured at Crossroads 2026

Tech Breakout

Bringing Order to Order-to-Cash with AI-Powered Managed Services

Day 1
3:10pm-3:40pm CST
Speakers: Dan Glennon | TreviPay, David Healy | TreviPay, Sarah Rothfuss | TreviPay
Moderator: Kauleen Adiutori | TreviPay

AI is reshaping order-to-cash, but automation alone is not enough. This panel explores where AI delivers the greatest value across onboarding, invoicing, receivables, and dispute management, and where human expertise remains critical. Industry leaders share practical examples of reducing DSO, accelerating onboarding, and improving dispute resolution by combining intelligent automation with managed services. Learn how leading organizations are balancing efficiency, control, and customer experience.

Stay Connected to Crossroads

The conversations continue beyond the conference. Sign up for updates on future Crossroads events, content and opportunities to connect with the B2B payments community.