2026 Agenda
Main Stage Insights & Breakout Sessions Built for Your Role
With dozens of great speakers and sessions, Crossroads delivers no shortage of opportunities to gain more expertise to grow your B2B program. The Main Stage anchors each day with big-picture insights and shared moments. While three breakout tracks – Finance, Sales and Tech – let you go deeper on the strategies shaping payments and automated A/R.
Crossroads Main Stage & Tracks

Main Stage
Two days. One clear view of where B2B commerce is headed. Industry leaders and corporate buyers get candid about regulation, technology and buyer expectations – and challenge what is actually driving scalable payments and invoicing.

Finance Track
The finance track explores O2C innovation, stablecoin outlooks, evolving risk and fraud challenges, plus insights from fintech innovators.

Sales Track
The sales track covers B2B growth strategies, loyalty and incentives, assessing agentic readiness and the nuances of selling to government buyers.

Tech Track
The tech track dives into automation and experience delivery, GenAI realities, embedded payments and how RPA is transforming A/P and ERP integration.
Date
Track
2026 Agenda
Welcome Reception
Welcome Address
Data, advanced risk models, and industry focused agents are the new currency in B2B payments. Today these building blocks make it easier for buyers to buy, and suppliers to get paid, yet this is just the start. Hear from Brandon on his vision for the critical role of infrastructure in accelerating innovations and creating new “bridging” opportunities across the B2B commerce ecosystem.
Brand Leaders Panel: Scaling for Success
Building a successful B2B payments and A/R automation program is a team sport. It takes a vision, the right technology and talent – and internal marketing and change management to drive adoption. Learn from top brands how they built their programs, what they learned, and where they are investing in 2026 and beyond.
Tech Sneaks: Preview of Day 2 Keynote
It Takes a Team: Meet the Track Leaders
Coffee Break
Beyond DSO: Redesigning Order-to-Cash for Growth
Order-to-Cash has long been measured through collections, DSO and efficiency. But hidden across the process are costs, revenue leakage, customer friction and untapped value. This panel explores how leading organizations are rethinking O2C through automation, cost transparency and intelligent decisioning. Learn how to identify value gaps, modernize processes and partnerships, and build a more strategic, data-driven O2C model that delivers measurable business impact.
Stablecoin Impact and Outlook
Stablecoins are moving from crypto infrastructure to real payment rails. With annual stablecoin transaction volumes reaching $35 trillion, the opportunity is enormous, yet B2B adoption remains in its early stages. This panel explores how stablecoins are reshaping payments, settlement, liquidity and cross-border commerce. Industry leaders will examine the current state of adoption, lessons from real-world deployments and what must happen next for stablecoins to scale across global B2B transactions.
B2B as a Growth Engine
Business leaders are rethinking payments as more than a back office function. With rising expectations for seamless B2B buying experiences, flexible invoicing, trade credit and order-to-cash automation have become powerful tools for driving growth. This spotlight explores how retailers are removing friction, strengthening customer loyalty and unlocking profitable expansion. Hear real world examples of how payments and AR automation are helping businesses win customers, enter new channels and scale more efficiently.
Loyalty and Incentives
Loyalty is no longer built through points and perks alone. This conversation explores how leading brands turn consistent, relevant and friction-free customer experiences into stronger relationships, greater retention and sustainable growth.
Balancing Automation and CX
Automation delivers measurable gains in speed, accuracy, and efficiency. Yet applied without care, it can weaken the moments that build customer trust. Industry leaders share where they automated aggressively, where they kept a human touch, and what happened when they got it wrong. Through candid lessons and real-world tradeoffs, this discussion tackles a critical question: which customer interactions truly require people, and which only seem to?
GenAI Methods and Myths
GenAI Methods and Myths cuts through the hype surrounding generative AI. Technology leaders share what is delivering measurable business value today, where organizations are successfully moving beyond experimentation, and which misconceptions continue to slow progress. Drawing on real-world enterprise deployments, from AI agents to AI-driven delivery practices, this session explores practical implementation lessons, proven approaches, and the realities of scaling AI initiatives that drive meaningful business outcomes.
Coffee Break
Expert Panel: E-invoicing and Global Regulatory Outlook
Europe’s e-invoicing mandates are already reshaping how businesses buy and sell across borders, and the impact will reach US companies sooner than many expect. Join this session for a candid look at the real costs, measurable benefits and what these changes signal for scalability, customer experience and cash flow. Based on our ongoing research into A/P and A/R practices across five European markets, you’ll gain practical insights to help prepare your business for what’s next.
Manufacturing Spotlight
The manufacturing sector was one of the first to adopt net terms financing and sophisticated order-to-cash processes, and today is at the forefront of innovation in digital selling, subscriptions and XaaS models. This spotlight looks at how this transformation is reshaping the buyer journey, aftermarket strategies, and also channel dynamics. Hear real world examples from the commercial vehicle industry where national account programs have become key growth drivers, and payments and AR automation are the new fuel for driving sales, loyalty and efficiency.
Retail + Travel Spotlight
As consumer markets become more unpredictable, retailers are increasingly turning to B2B commerce as a growth engine. Success depends on delivering seamless payment experiences, protecting margins, and building loyalty through tailored programs and customer engagement. The travel industry faces a similarly complex landscape, with airlines, hotels, car rental providers, and intermediaries navigating fragmented payment ecosystems. Across both sectors, the greatest opportunity lies in strategic partnerships that simplify commerce, solve operational challenges, and create lasting value for buyers and suppliers alike.
Lunch
Coffee Break
Risk and Fraud Spotlight
AI isn’t one thing, and neither is credit risk. Machine learning has shaped decisioning and portfolio management for years — well understood by some, underused by many. Generative and agentic tools are newer and powerful in the right places, yet capable of being confidently wrong. This spotlight explores which forms of AI belong where across the credit and fraud lifecycle, the guardrails that are needed, and how to tell real capability from a headline.
Fintech Innovators Panel
Data, AI, agents and real-time risk decisioning are reshaping how businesses buy and sell. In this panel, fintech innovators explore what is working today, what remains experimental, and what the next wave of B2B payments could look like. From autonomous purchasing and dynamic risk pricing to new ways of connecting buyers and sellers, attendees will gain practical insights into the technologies and strategies shaping the future of commerce.
Is Agentic Ready for B2B?
AI is already reshaping B2B commerce and payments. This panel will explore how companies are applying AI today across areas such as customer discovery, commercials, product, and back-office ops, while examining how AI is being deployed more broadly across B2B buyer and supplier workflows. It will also look ahead to how increasingly agentic models could transform procure-to-pay and order-to-cash, separating near-term realities from longer-term possibilities.
Selling to Government Buyers Panel
Commercial companies exploring government contracts face a different playing field — federal and state buying doesn’t work like commercial sales. This panel breaks down how procurement actually works, the contract vehicles that open doors, and the compliance pitfalls that trip up new bidders, with practical, real-world guidance for getting started.
Embedded Payments Playbook
Payment is no longer a commodity. Technology is playing an increasingly important role in delivering relevant services and use cases across the B2B payment value chain. This is especially true for embedded B2B payments, a market estimated to reach $16 trillion by 2030 (Edgar, Dunn & Company). As corporates increasingly rely on platforms and intermediaries for payment and financial services, what is the ideal playbook for embedded payments, and how can technology support it? Join this panel discussion to explore the future of embedded payments.
Bringing Order to Order-to-Cash with AI-Powered Managed Services
AI is reshaping order-to-cash, but automation alone is not enough. This panel explores where AI delivers the greatest value across onboarding, invoicing, receivables, and dispute management, and where human expertise remains critical. Industry leaders share practical examples of reducing DSO, accelerating onboarding, and improving dispute resolution by combining intelligent automation with managed services. Learn how leading organizations are balancing efficiency, control, and customer experience.
Coffee Break
Expert Panel: The B2B Growth Outlook: Where Payments, Credit and Commerce Converge
The forces reshaping B2B commerce from embedded finance, AI, global trade volatility and rising buyer expectations are converging around payments. Senior analysts and strategists from Mastercard, S&P Global and Bain & Company assess where payments infrastructure is becoming a measurable growth lever, what the macro environment means for credit and terms strategy, and which shifts will define B2B commerce through the end of the decade.
Networking Break
BBQ & Blues Party at J. Rieger & Co.
Tech Keynote: An AI-Powered Future
Expert Panel: What Corporate Buyers Want
B2B buyers increasingly expect the same seamless experience they get as consumers and new research shows the cost of falling short. Based on TreviPay data from the US, UK, Europe and Australia, this panel explores how payment and invoicing shape loyalty, whether AI-driven procurement increases price sensitivity or reinforces total cost of ownership, and how buyer expectations are evolving across regions from the perspective of sales and commercial leaders.
Coffee Break
Every Transaction Has Two Customers: What the Buyer and Supplier Need
Finance Track Takeaways
Hear highlights from the finance track chair and a special guest as they summarize key takeaways for finance leaders and their teams.
Sales Track Takeaways
Hear highlights from the sales track chair and a special guest as they summarize key takeaways for sales and eCommerce leaders.
Tech Track Takeaways
Hear highlights from the tech track chair and a special guest as they summarize key takeaways for tech leaders and their solution providers.
Your All-Access Pass to the Future of B2B Payments
Two days of premium content, curated networking and exclusive experiences — all in one place.