Ramana Bhandaru

Capgemini Intelligent Business Operations

Executive Vice President

Ramana Bhandaru is a senior technology executive who leads Capgemini Intelligent Business Operations AI and Agentic Transformation organization, driving enterprise scale transformation for global and Fortune 500 clients. He is recognized for turning AI ambition into operational reality, with deep expertise in automation strategy, data platforms, and architecting next generation intelligent systems. Ramana shapes enterprise AI strategy and accelerates the adoption of autonomous multi-agent systems. He leads large-scale automation programs across industries, focusing on opportunities where AI, automation, and process reinvention can deliver measurable business outcomes—not technology for its own sake. Bridging strategy and execution, he partners with C-suite leaders to move initiatives from pilots to scalable, sustainable intelligent operations. These transformations improve efficiency, strengthen resilience, and create lasting competitive advantage. Prior to leading AI centers of excellence, Ramana developed deep expertise in data & AI strategy and enterprise analytics, guiding global teams across North America, Europe, and India. He has a proven track record of designing and delivering transformation programs that integrate technical innovation with strategic business objectives.

See You at 2026 Crossroads

Tech Breakout

Balancing Automation and CX

Day 1
9:45am-10:15am CST
Speakers: Hugh Khan | Suntell, Dianna Keen | WPP Enterprise Solutions, Dan Glennon | TreviPay, Ramana Bhandaru | Capgemini Intelligent Business Operations
Moderator: Danny Cates | TreviPay

Automation delivers measurable gains in speed, accuracy, and efficiency. Yet applied without care, it can weaken the moments that build customer trust. Industry leaders share where they automated aggressively, where they kept a human touch, and what happened when they got it wrong. Through candid lessons and real-world tradeoffs, this discussion tackles a critical question: which customer interactions truly require people, and which only seem to?

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